Professional - Ethical - Focused
The Team
At CIQ Ltd our focused and committed staff are the foundation of our success.
With their extensive skills and experience, our team of qualified solicitors, non-practising barristers, costs lawyers and costs draftsmen deliver an industry-leading service that we are proud of.
Operations Manager
Our Operations Manager manages CIQ’s cost-effective operational component of the business. She is responsible for process improvement, cost control, and monitoring case loads and work flow in accordance with CIQ’s strict service level agreements (SLAs).
The Operations Manager is responsible for the development and management of all new business across England and Wales and works as part of dedicated client care teams to ensure that CIQ Ltd provides exceptional customer service to new and existing clients. Recognising the importance of building strong client relationships the Opearations Manager is always on-hand for any questions or obstacles that may arise.
Training & Development Manager
In addition to the training of all CIQ staff, the Training & Development Manager is responsible for developing and delivering CPD accredited training courses to clients and external organisations.
Our Training & Development Manager initially joined CIQ as a costs draftsman and was appointed as Training & Development Manager in April 2011. Holding a law degree and Bar Vocational Course (BVC), our Training & Development Manager is a non-practicing barrister at law who has previously been employed as a fee earner dealing with claimant and defendant RTA matters and credit hire before finding her niche in costs in 2008.
Senior Costs Draftsmen
Our team of senior costs draftsmen, assist with all aspects of the costs management process.
In addition to working their own caseload of high value complex cases, they provide supervision and authorisation to costs draftsmen on a wide range of cases. Our SCDs are responsible for auditing their teams’ caseloads and ensure that SLAs are adhered to. They lead client meetings, advise on costs issues and undertake advocacy on behalf of our clients.
Law Costs Draftsperson
Our dedicated teams of law costs draftsmen are responsible for drafting bills, schedules and estimates, along with negotiating settlements of costs for claimant and defendant cases on behalf of solicitors/insurers.
Dealing with the assessment process, our costs draftsmen are responsible for preparation of trial bundles and instructions to counsel(where necessary).
Case Administrators
In addition to the usual administrative tasks that would traditionally be undertaken within a firm of solicitors, our case administrators work closely with the law costs draftsmen to ensure that our strict deadlines and client service level agreements are met.
